The Small Business Administration’s Gaffes Are Now Her Job to Fix

Traditionally a federal backwater, the agency has stumbled while shepherding $1 trillion in emergency aid. Its leader vows “a more customer-first approach.”

“Clearly there’s going to need to be some changes in how we do business,” said Isabella Casillas Guzman, the head of the Small Business Administration.Credit…Ting Shen for The New York Times

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By Stacy Cowley

Isabella Casillas Guzman, President Biden’s choice to run the Small Business Administration, inherited a portfolio of nearly $1 trillion in emergency aid and an agency plagued by controversy when she took over in March. She has been sprinting from crisis to crisis ever since.

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