A Spoons punter has told of his “outrage and shock” after the pub giant installed cameras in the bogs of one of its Bristol boozers.
Wetherspoons has confirmed that CCTV is in place in both the men's and women's toilets at the Van Dyck pub – but the company says the cameras don’t cover the cubicles or urinals, and they are there just to promote customer and staff safety.
That explanation has failed to placate one angry customer, who has contacted Spoons over the “gross invasion of privacy”.
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He told Bristol Live: “Myself and a number of other customers were shocked and outraged to find CCTV cameras above the urinals in the gents' toilets.
“We brought this to the attention of a member of staff, who said they would raise it with the manager.
“I have also sent an email but had no reply as yet. The camera is above one end of the urinals, which everyone I spoke to feels is a gross invasion of privacy.”
The punter added that many customers now feel very uncomfortable using the loos.
But Wetherspoons spokesman Eddie Gershon said: “CCTV is in place in both the men's and ladies' toilets at the Van Dyck and the cameras do not cover the cubicles.
“The cameras in the men's toilet were designed so they did not capture images of the urinals. The decision to install the cameras was taken to promote customer and staff safety.
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“It augments the existing CCTV system in the rest of the pub which is in place for the same reason. Signage alerting customers to the cameras is in place in both sets of toilets.”
Similar complaints have been made about cameras in the loos at other Wetherspoons venues.
A Newcastle Spoons faced similar criticism in 2020, as did a pub in Reading last year.
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