Pontins manager accused of spitting on mums face before evicting her family

A Pontins manager allegedly spat on mum's face during a heated row over getting a disability friendly room on their family holiday.

Lynsey Halliday had travelled for six hours on Monday to the Brean Sands Pontins in Burnham-on-Sea only to be told the eight-berth cabin they had booked was currently under maintenance and was not in use.

The 39-year-old, who made the journey from Norris Green with her son, her parents, brother and his daughter, said they were asked to move into two smaller one-bed apartments, but Lyndsey realised they would not be suitable due to her disability.

Lyndsey was diagnosed with chronic juvenile arthritis at the age of 14 and had major surgery to replace her knee in January.

She said the new room would have required her to sleep on a sofa bed, something with her condition she could not do.

Speaking to the ECHO Lynsey said: "I explained that I was disabled and my mum was disabled and was there nothing else they could offer us maybe something with two bedrooms."

"She went and spoke to her manager and came out and said 'my manager said you either take this or just go home'.

"I said 'pardon' I could not believe that she even suggested that. No apology, no nothing.

"I asked her to go and get the manager because I didn't want him passing messages between us."

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Lyndsey added: "She went in and started crying and the manager came out like a bulldog right into my face and said 'you've just made that girl cry'.

"I explained that I was sorry if she is upset but I just asked for the manager.

"He was so close to my face that when he spoke I could feel his spit on my face and it was really intimidating.

"I said 'we have driven all this way and you're telling us you either take this or go home'."

Lynsey said the manager then walked away from her and came back with a security guard where she was told her whole family was being "evicted" from the holiday camp.

She said that another family was being told to leave at the same time and in reception, there were numerous guests lodging complaints with members of staff.

Lyndsey who had gone to the Brean Sands Pontins for 30 years said: "It was a childhood holiday we had always been on.

"When my brother and I were kids we grew up going there for two weeks at a time and now we wanted our kids to experience what we experienced but they will not be able to."

The family are trying to make the best of their holiday and Lynsey said she had 'cried all night' after leaving Pontins.

She said they have stayed in two different hotels since Monday costing them £424 in addition to the £240 they forked out for their original rooms.

She said: "After this, I would never book there again. Never".

Britannia Hotels, which owns Pontins, have been approached for a comment.

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