Residents of a newly-built housing estate say they feel like they're "living in a prison" after roadworks near their properties were left unfinished.
Locals living in Langley Park Estate in Maidstone, Kent, report huge numbers of potholes and inadequate drainage and even claim the incomplete works have put them in danger.
Ronnie McKeown, 68, is a wheelchair user with one leg amputated and says he has tumbled out of his wheelchair on multiple occasions as a result of the uneven surfaces.
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He said: "Three times I've fallen out of my wheelchair because of the uneven camber of the road.
"It's like living in a prison here – I look out and all I see is railings."
Mr McKeown and his wife, Pauline, said Taylor Wimpey – the company responsible for the roadwork – has done little to fix the problems they face.
"Taylor Wimpey promised us the earth," Pauline chined in. "They said it would be such a beautiful place to live. What we've got is not what we signed up for."
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Fellow resident Fran Carver is also fed up with the lack of progress on the roads and said the streets are prone to flooding because of the poor job done on their surfaces.
"The first people moved in here eight years ago, so I really feel that this is unacceptable," said Ms Carver, who moved to the development in February 2020.
"We have already had to replace two tyres this year due to the poor state of the road and the debris strewn about."
Ms Carver said the situation is so bad, the roads become "like a swimming pool" when it rains and added her husband had temporarily tried to fill in the road himself after Taylor Wimpey reportedly failed to take action.
"The drainage system is inadequate, and the road becomes flooded, making it difficult to drive through," she added.
"This is a serious safety hazard."
Ms Carver wrote to Taylor Wimpey and said she and her neighbours were "at the end of our tethers" over the lack of information about when the roadworks would be finished.
"We are constantly being fobbed off by Taylor Wimpey as to when the work will be completed," she said.
The McKeowns have also reached out to Taylor Wimpey with a number of complaints but were discouraged by the company's responses.
Mr McKeown added: "There is no street lighting here and last winter school kids were walking up here in the dark.
"When I rang and said, 'Look you really have to do something about this', the woman suggested I go out and buy some garden solar lights and they would reimburse me.
"It's not like they are still doing any work. The builders pulled out three weeks ago, just leaving piles of rubble and tarmac everywhere. It's a mess."
Mrs McKeown continued: "They promised us faithfully it would be finished in two weeks. That was in September last year.
"They've just left it and gone."
A spokesman for Taylor Wimpey said: "We understand the concerns of local residents and would like to assure them that we are committed to completing the outstanding works to Edmett Way as soon as possible.
"We will remain in close contact with Kent County Council Highways as we finalise the programme of work and would like to thank residents for their patience."
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