A woman is gobsmacked after she was charged almost £300 for a massive box of over 1,000 condoms that she claims she didn't order.
Joelle Angleheart, from Ontario, Canada, said she received an email from Amazon about a huge shipment of condoms but she assumed it was fake because she and her husband hadn't ordered any.
Joelle said the box, packed full of smaller boxes, arrived while her husband was in the hospital recovering from an illness.
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"We automatically assumed the email was a scam because it was not something we would purchase," Angleheart told CTV News.
"We received this box that contained 30 boxes of condoms that had 34 in each package, and we had no idea why they were sent to us," she said.
"We really can't understand what took place and why we received the package at our house."
She added that she was even more confused to discover her credit card had been charged $495 (the equivalent of around £300) for the order.
Experts believe the strange package might be a result of a scam called "brushing". Brushing scams occur when bad actors, a fraud perpetrator or cybersecurity adversary, send packages to publicly available names and addresses.
UPI reported that in this instance the delivery might have been sent so the seller can artificially inflate their number of positive reviews.
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It has also been reported that sellers engage in this practice in a bid to remove unsold merchandise from Amazon fulfillment centers.
Claudiu Popa, CEO of Datarisk Canada, said Angleheart's situation might have resulted from her account being hacked.
She believes this because Angleheart was actually charged for the package.
Angleheart said Amazon initially refused to refund her due to the condoms being labelled as an unreturnable item.
However, an Amazon representative said a credit has been given to the customer's card.
"As we continue to investigate this matter, Amazon secured the customer's account and their money has been returned," the representative said.
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